Sohnne Privacy Policy

Effective Date: December 7, 2024
Last Updated: November 28, 2024
Sohnne Inc. (“Sohnne”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

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SOURCES OF PERSONAL DATA

“Personal Data” is any information relating to an identified or identifiable natural person. We collect Personal Data about you from the following sources:

• Directly from you, such as when you contact us through the Site via web forms or chat, make a purchase, subscribe to our emails, complete a survey, create an account, apply for a job, or attend our events.
• Automatically through tracking technologies, when you use the Site.
• From third parties, such as affiliated companies and subsidiaries, social media companies, or other parties who interact with us.

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PERSONAL DATA WE COLLECT

Depending on how you interact with us, we may collect the following Personal Data from you:

• Identifiers, such as your name, address, email address, phone number, and Castlery account username and password.
• Protected class and demographic information, such as military/veteran status, immigration status, age and gender.
• Commercial information, such as your purchase history, billing address, customer support and email correspondence logs, and customer records.
• Internet or other electronic activity information, such as your IP address, device information, device ID, operating system, browser information, cookie ID, browsing history, pages viewed, search history, social media activity, history of your interactions with the Interactive features on our website, and other information regarding your interactions with and use of the Site.
• Professional and employment-related information, such as your resume information if you apply for a job with us, or your employer if you are contacting us as a representative of a business.
• Non-precise geolocation data, such as your location derived from your IP address.
• Audio, electronic, visual or other sensory information, such as photos and audio/video recordings you submit in your ratings and reviews of our Products.
• Inferences, drawn from any of the information we collect about you to help us understand your interest in our Products.
• Sensitive Personal Data, such as a copy of your driver’s license or other form of government identification.

Please note that we only use your Sensitive Personal Information for legitimate business purposes, including to:
(i) perform services or provide goods reasonably expected by an average staff member in your position;
(ii) detect security incidents;
(iii) resist malicious, deceptive, or illegal actions;
(iv) ensure the physical safety of individuals;
(v) for short-term, transient use, including non-personalized advertising;
(vi) perform or provide internal business services;
(vii) verify or maintain the quality or safety of a service or device;
(viii) or for purposes that do not infer characteristics about you.

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HOW WE USE YOUR PERSONAL DATA

• Administering and improving your experience on our Site
  • We use the following categories of Personal Data for this purpose: Identifiers, Protected class and demographic information, Commercial information, Internet or other electronic activity information, Non-precise geolocation data, Audio, electronic, visual or other sensory information, Inferences.
• Providing you with the Products you requested and customer support
  • Categories: Identifiers, Protected class and demographic information, Commercial information, Internet or other electronic activity information, Professional and employment-related information, Non-precise geolocation data, Audio, electronic, visual or other sensory information, Sensitive Personal Data.
• Providing you with alerts, newsletter, education materials or information that you requested or signed up for and promoting and advertising Products that may be of interest to you
  • Categories: Identifiers, Protected class and demographic information, Commercial Information, Internet or other electronic activity information, Non-precise geolocation data, Audio, electronic, visual or other sensory information, Inferences.
• Allowing you to participate in interactive features of our Products, such as 3D Images, Web AR, Shop the Look, Sofa Quizzes, and the Room creator tool
  • Categories: Identifiers, Commercial Information, Internet or other electronic activity information, Non-precise geolocation data, Audio, electronic, visual or other sensory information, Inferences.
• Improving our products, including surveys, statistical analysis, and research
  • Categories: Identifiers, Protected class and demographic information, Commercial Information, Internet or other electronic activity information, Professional and employment-related information, Non-precise geolocation data, Audio, electronic, visual or other sensory information, Inferences.
• Evaluating and processing your job application and communicating with you
  • Categories: Identifiers, Protected Class and demographic information, Professional and employment-related information.
• Complying with our legal and regulatory obligations
  • Categories: Identifiers, Protected class and demographic information, Commercial Information, Internet or other electronic activity information, Professional and employment-related information, Non-precise geolocation data, Audio, electronic, visual or other sensory information, Sensitive Personal Data.
• Protecting the health and safety of our customers, personnel, and the general public
  • Categories: Identifiers, Protected class and demographic information, Commercial information, Internet or other electronic activity information, Professional and employment-related information, Non-precise geolocation data, Audio, electronic, visual or other sensory information, Sensitive Personal Data.

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HOW WE DISCLOSE YOUR PERSONAL DATA

We may disclose your Personal Data to the following recipients:

• Affiliates and subsidiaries, including parent entities, corporate affiliates, and other entities that share common ownership.
• Service providers, including payment processors, delivery and repair companies, re-commerce services, customer service and support software, insurance providers, and customer data platforms.
• Business partners, such as social media companies, advertising networks, analytics partners and providers.
• Law enforcement, government agencies, and other recipients for legal, security, or safety purposes, such as fraud prevention and enforcing terms.
• Other entities in connection with a corporate transaction, such as a merger, asset transfer, or liquidation.
• Other entities with your consent.

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COOKIES AND OTHER TRACKING TECHNOLOGIES

Our Site and authorized third parties use cookies and tracking technologies (e.g., pixels, tags, session replay tools, embedded scripts, SDKs) to collect Personal Data for analytics, personalization, advertising, and measuring ad performance.

A cookie is a small file of letters and numbers stored on your browser or hard drive. Cookies help us enhance your browsing experience.

We use the following cookies:

• Strictly necessary cookies – Required for website operation, like logging in or using the cart.
• Analytical/performance cookies – Help us understand how users interact with the site.
• Functionality cookies – Remember user preferences and return visits.
• Targeting cookies – Track visits and interactions to make ads and content more relevant.

Third-party services may also use cookies, including advertising networks and analytics providers, which we do not control.

We use Google Analytics to monitor and improve our Site. To opt out, visit: “How Google uses data when you use our partners’ sites or apps.”.